Designing a new service and experience isn’t a one off event. It requires constant engagement with users to gather feedback to help refine and improve the design. As you experiment and test, you’ll discover additional opportunities that will change your service for the better. You should take an incremental approach…

Designing a product or service takes time, patience and perseverance. Getting it right you’ll create something customers love. Here’s some simple tips to keep in mind when setting out on your own product or service design journey. 1. Be clear on your proposition Identify what you’re offering the customer and…

It’s confirmed as an insulinoma. Those words were both terrifying and strangely reassuring. Terrifying in that I knew I had a rare tumor that can be fatal if left untreated, but reassuring in knowing the symptoms I’d been suffering where real, had a name and could be treated. Insulinoma is…

Le Havre like many port cities and towns is often only registered by those arriving by sea and even then, it’s only to disembark and drive straight out of it. But leaving Le Havre without seeing it’s architecture is a big miss. After reading Owen Hatherley’s Trans-Europe Express book and…

When pitching your start up idea it’s worth imagining the type of questions you will get once you wrap up your pitch. Not having good answers will spell disaster and leave you exiting without that all important cash injection. In a recent project I was asked to collate potential questions…

The point of an After Action Review is to gather a project team together to review and learn from work recently completed. Its purpose is to debate and discuss what went well and what went wrong with the outcome being to commit to any improvements identified. So how do you…

95% of employees in a recent survey admitted to either not knowing or not understanding their company’s strategy. More worryingly are the multiple research papers that show only a small percentage of companies deliver on their intended strategy. Thousands of these companies suffer the same set of problems whether it’s…

Roadmaps are a great tool for showing what priorities you and your team are looking to land in the next 3, 6 and 12 months. Done well they can help rally a team around ambitious goals and keep everything aligned and focused on tangible outcomes. So what rules should you…

At our recent offsite, a team I worked with got talking about burnout and the feeling of being overwhelmed and overworked in a world of too much to do and not enough resources to do it. I sat and listened for a few minutes before deciding to share my own…